Reference

Privacy Policy For Your mahong Account

Live Baccarat Diamond, Royal Mango Slots and QRIS account steps all sit behind one clear Privacy Policy on mahong.

Account dataWallet detailsDevice choicesAccess depends on local law
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mahong Privacy Policy For Your mahong Account
CONTACT ROUTES

Privacy Help For Wallet And Login

A direct support path helps you ask about Privacy Policy records without explaining your whole account history. Tell us whether your question concerns phone verification, a DANA receipt, a QRIS reference, a device login or a request to change personal details. We use the account step and payment reference you provide to locate the relevant record, then limit our reply to the details needed for your request. You can contact the support desk through the account help route.

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Account data request

Ask the support desk what account details we hold by giving the phone number linked to your mahong account. We may ask for an account step or verification response before discussing records, so personal details are not disclosed to the wrong person.

Wallet record check

For a DANA, OVO, GoPay or QRIS question, include the payment reference and approximate date shown in your receipt. We use that reference to check the wallet status without requesting your wallet PIN or unrelated account content.

Access concern

If a new phone or browser creates a login concern, tell us the device path and the last successful account step. We can use sign-in events and verification records to assess the request while keeping your account details restricted.

DATA PRACTICE

Inside mahong Data Handling

Our Privacy Policy is designed around the moments that create useful records: opening an account, verifying a phone, selecting a wallet and asking for help.

What we collect

We collect the phone number and verification details you submit for account access, along with login timestamps, browser or device signals and support messages. If you use QRIS or bank transfer, the payment reference and status may be stored to match the account record.

Cookies and storage

Cookies or similar browser storage help keep your sign-in path, language choice and session state consistent. You can clear this storage in your browser settings, but doing so may require another phone verification before your account can be opened again.

Account security

We use phone verification, sign-in events and device signals to reduce unauthorised account access. We do not ask for your DANA, OVO or GoPay wallet PIN through support, and we use payment references rather than wallet credentials when checking a transaction.

Payment records

A QRIS, DANA, OVO, GoPay, virtual account or bank transfer reference lets us confirm the status connected to your account. We use that record for matching and support checks, not to request a private wallet password or unrelated financial details.

Retention choices

We keep account, security and payment records only as long as needed for the stated account purpose, dispute handling, security checks or legal duties. You may ask support which record applies and whether correction or deletion can be considered.

Changing your details

To request a correction, send support the account phone number and the field you want changed. We verify that request through an account step before making an adjustment, helping prevent a third party from changing your identity or wallet record.

Privacy Policy Questions For Indonesia

These Privacy Policy answers focus on the account and wallet situations you are most likely to ask about before opening an account. We keep the wording practical: what is recorded, why a phone check appears, how a payment reference is handled and how to contact us about your own data. If your request involves access or eligibility, that outcome depends on local law.

The mahong Privacy Policy covers account details, phone verification, device and browser signals, cookies, support messages, login events and payment references. It explains how we use those records for account access, security, wallet matching and requests to correct or remove personal details.

No. We do not need your DANA or OVO wallet PIN for an account or payment status check. We use the transaction reference and status connected to your account, so you should never send a wallet PIN through the support route.

Phone verification connects the account to the number you submitted and helps us assess unusual sign-ins. It may appear after browser storage is cleared, a new device is used or an account request needs confirmation before we discuss personal records.

For QRIS, we may store the payment reference, amount status and related account link needed to match a transaction. We use those details to check a receipt or status question, while avoiding requests for your private wallet credentials.

Yes. Contact the support desk with your account phone number and describe the field that needs correction. We may confirm an account step before changing it, then assess the request against security duties and records that must be retained.

Retention depends on the type of record and its purpose. Account, security, payment and support records may remain while needed for access checks, dispute handling or legal duties. Ask support which record applies and whether removal can be considered where local law permits.

Use the account help route and state that your request concerns the Privacy Policy. Include the account phone number, the record type and any relevant DANA, GoPay or QRIS reference. We will use verification before discussing or changing personal data.

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